Hi there. How can we help you?
You can email us 24/7 and call us in week days. EgeSysoft is there for you every day.
FAQ
1. Company & Authenticity
What is EgeSysoft and what do you offer?
We make premium technology and digital licenses accessible and affordable. Our offerings include laptops, smartphones, genuine Microsoft software (e.g. Windows, Office), and smart electronics. We deliver competitive prices, fast delivery, and 100% authentic products.
Are your software keys genuine?
Yes—every digital license (Windows, Office, etc.) sold on our site is completely genuine and free from cracks or fakes.
Where are you located and how can I contact you?
You can reach us by email at info@egesysoft.com or by phone at 0(157) 5121 9941. We are based in Germany, at Rechbergstr. 4, Salach.
How reputable are you?
Customers worldwide trust us—EgeSysoft holds an excellent 4.5/5 Trustpilot rating.
EgeSysoft is a registered reseller of Ingram Micro and TD-Synnex (EU and UK regions).
2. Products & Delivery
What product types are available?
We offer a wide selection including Microsoft Windows and Office digital keys, laptops and PCs (brands like Acer, Dell, HP, Lenovo, Microsoft), smartphones (Apple iPhones, Samsung Galaxy), and smart electronics and gadgets.
How are software and digital keys delivered?
Digital licenses (e.g., Windows or Office keys) are delivered instantly via email after purchase.
How long does it take my license key to arrive?
The license key is delivered to your email address upon purchase. Please make sure that you insert a correct email address. If you inserted a wrong email address - or you have not received the key after 15 minutes - please reach us immediately via info@egesysoft.com
What about physical products like laptops—how is shipping handled?
All physical products (excluding Apple iPhone) are shipped within 2 days after your purchase by DHL Fast Shipping. Physical products (excl. iPhone) are currently offered for the EU (and the UK) customers only. For Global inquiries, please contact us at info@egesysoft.com
Where do you ship to and how long does delivery take?
All physical products (excl. Apple iPhone) are shipped within 2 days after your purchase by DHL Fast Shipping. Physical products (excl. iPhone) are currently being shipped to the EU and UK.
3. Payments & Pricing
What payment methods do you accept?
We accept major options including American Express, Apple Pay, Google Pay, Klarna, Maestro, Mastercard, PayPal, Shop Pay, Union Pay, and Visa.
Are my personal and credit card details safe?
Yes, EgeSysoft holds a business account of PayPal - which protects buyers by PayPal - and your credit card payments are in the safe hands of Shopify payment partners.
Which currencies does EgeSysoft accept?
Prices are displayed in all major curriencies from different regions - including EUR, USD, GBP, AUD, ILS, SEK, DKK, NOK, and more. You are able to choose your currency on the bottom of the main page.
Are prices final or are there extra fees?
Prices are transparent, with taxes, discounts, and shipping calculated at checkout. No hidden charges from EgeSysoft.
Do you offer discounts or promotional codes?
If a discount campaign runs at EgeSysoft, it is always displayed on the main page. Please contact us regarding your multiple laptops, smartphones, or bulk license key purchases.
4. Support & Returns
What if I have issues with my digital key or product?
We offer reliable customer support both before and after purchase to resolve any issues.
Do you offer refunds or returns?
Of course! You have right to return your order within 30 days. Physical product can be only accepted as purchased - without opening or removing their seal.
5. Account & Ordering
Why should I create an account?
Having an account lets you check out faster and manage orders more easily. Moreover, it is also easy to order in the future.
Can I cancel or change my order after purchase?
You have right to cancel (or exchange) your order within 30 days after purchase. Please check our Refund Policy.
6. Legal & Data
Is shopping on your site secure?
Yes—our checkout is secure and customer data protection is a priority for us. EgeSysoft does not pass our customers' data to third party sellers or companies.
Where can I find your policies?
You can view our Refund Policy, Privacy Policy, Terms of Service, Shipping Policy, and Legal Notice at the bottom of the site.
How up-to-date is your content?
We frequently update our data and publish the last updated stamp on the right side of this page, on respective policy and blog pages.
7. Still Need Help? or Other Questions?
Contact Details
- Use our chat feature on the site, or use contact form on this page,
- Email us at info@egesysoft.com or call 0157 5121 9941.
How can you offer some license keys at very low price?
We are partnering with global reputable distributors and providers offering digital licenses without boxing and logistic costs. Therefore, we can reflect big savings onto our customer.
Additionally, online transferable licenses are permitted by the European Court (C-128/11., EU 2001/29/EG, 28., 2009/24/EK) that allows us to offer transferable and safe license keys.
Looking for a solution which is not offered on our website?
Please email us through info@egesysoft.com, or fill out the contact form on this page with details. We will reach out to you with a response within the same day.